Refund Policy

 

THERE ARE TWO DIFFERENT CONTRACTS IN THIS LINK.

 

FIRST CONTRACT; IT HAS BEEN REGULATED ACCORDING TO CONSUMER LEGISLATION (DISTANCE SALES REGULATION) AND IS ONLY VALID FOR CONSUMERS.

 

IF THE SECOND CONTRACT; IT IS REGISTERED FOR PURCHASES OF A COMMERCIAL NATURE THAT ARE NOT CONSUMED AS CONSUMER TRANSACTIONS.

 

BOTH AGREEMENTS ARE IN THE SAME LINK; IT DOES NOT GIVE PERSONS MAKING COMMERCIAL BUYING AND SELLING THE RIGHTS AND AUTHORITIES IN THE FIRST CONTRACT.

 

 

 


I - DISTANCE SALES CONTRACT FOR CONSUMERS

 

  1. Parties

    1.1. Buyer :

Name and surname :

Address :

Billing address  :

Telephone :

History :

 

1.2. Sales person :

Title : 

Address : 

Telephone :

Email : 

Mersis Number :

 

  1. Subject of the Agreement

 

The subject of this contract is the Law on the Protection of Consumers No. 6502 and the Law on the Protection of Consumers No. 6502 regarding the sale and delivery of the product/service whose qualities and sales price are specified below , which the BUYER ordered on the internet from the SELLER's address https://www.modepanier.com/. It is the determination of the rights and obligations of the parties in accordance with the provisions of the Distance Contracts Regulation.

 

  1. Basic Features of the Product Subject to the Contract

 

Type and type of products/service, Quantity, Brand/Model, Color, Sales Price Including Taxes (as quantity x unit price) are as stated below.

(Products)

Total Excluding VAT:

Total Discount:

VAT:

Shipping Amount:

Total Including VAT:

 

  1. Payment Method:

 

4.1. The section above contains information on how to pay the order total that will be sent to your bank. Your bank may offer you the opportunity to pay in installments by organizing campaigns . Such campaigns are at the discretion of your bank, and if our company is aware of them, information about the campaigns is provided on our pages.

 

4.2. If you do not pay for your purchases via money order within 3 business days, your order will be canceled by our system. Responsibilities arising in this case belong to the customer. After completing the transfer transaction, a copy of the receipt for the transaction must be sent to our e-mail address.

 

4.3. On the other hand, since deferred sales are made only with bank credit cards; The buyer can learn the relevant interest rates on our website, and can also confirm the information about the default interest from his bank. In accordance with the provisions of the legislation in force, the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the buyer.

 

4.4. BUYER can benefit from free shipping for purchases of free shipping limit and above. Orders placed are delivered to cargo within 15 days and the shipping fee for promotional orders is paid by the BUYER. It varies depending on the size and weight of the product ordered. Any damages arising from the buyer's late receipt of the product and the expenses incurred due to the product being kept in the cargo company and/or returning the cargo to the SELLER also belong to the BUYER.

 

  1. General Information

 

5.1. BUYER, when shopping at https://www.modepanier.com/ , obtains information about the basic characteristics of the product subject to the contract, sales price, right of withdrawal, protection of digital data and which software it will work with, payment method and preliminary information regarding delivery before the conclusion of the contract. , declares that he/she has read this document, is informed about it and has given the necessary confirmation on the internet for the approval of the distance sale.

 

5.2. BUYER; By confirming this contract on the internet, the SELLER confirms that it has obtained the address, basic features of the ordered products, the price of the products including taxes, payment and delivery information that must be given to the consumer by the SELLER, before the conclusion of distance contracts, accurately and completely . The SELLER notifies the BUYER that it has received the BUYER's order, without delay, through the network where the transaction was made, and at least one of the means such as e-mail, text message, phone call, fax .

 

 5.3. The preliminary information form must be read and approved by the BUYER before establishing the sales contract and entering into the payment obligation. Placement and approval of the order by the BUYER ; This means that the person is under obligation to pay for the product/service subject to this order.

 

5.4. All information and promises made to the BUYER regarding the product or service in this form are valid until changes to the product information are made and published, and it is hereby cautioned that the Seller is no longer bound by the information and promises given in this form after today.

5.5. Hereby, the validity period of price commitments regarding the goods and services subject to the Preliminary Information-Sales Agreement is limited to 30 minutes from the moment the order is placed.

 

5.6. The product/service subject to the contract is delivered to the BUYER or the person/organization at the address indicated, provided that it does not exceed the legal 30-day period.

 

5.7. If the product subject to the contract is to be delivered to a person/organization other than

the BUYER , the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery. 5.8. The SELLER cannot be held responsible for the ordered product not being delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER . In this case, the cargo company is responsible for any damages or problems that may occur.

 

5.9. In cases where the installation of the product should be done by the BUYER, if the product is installed incorrectly or the product is damaged by not following the installation instructions, the SELLER cannot be held responsible for the consequences of the installation.

 

5.10. SELLER is responsible for delivering the product subject to the contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any. Warranty certificate and user manuals are sent by cargo together with the product in question.

 

5.11. If it is understood that the goods or services subject to the contract cannot be supplied for a justified reason, the SELLER may inform the BUYER and supply a different product of equal quality and price to the BUYER before the contractual performance obligation expires . The SELLER will find a solution against the BUYER's justified complaints within the framework of the provisions of this contract, the Law on the Protection of Consumers No. 6502 and the Distance Contracts Regulation.

 

5.12. If the SELLER cannot fulfill its contractual obligations in the event that it becomes impossible to fulfill the product or service subject to the order (inability to supply the product in any way from the supplier company), it shall notify the consumer of this situation before the expiry of the contractual performance obligation and supply the BUYER with a different product of equal quality and price. can.

 

5.13. For the delivery of the product subject to the contract, the approval of this contract by the BUYER must be delivered to the SELLER and the price must be paid with the payment method preferred by the BUYER . If the price of the product is not paid for any reason or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.

 

5.14. After the delivery of the product , if the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, which is not due to the BUYER's fault , the BUYER will have 3 days to return the product, provided that it has been delivered to him/her. It must be sent to the SELLER within . In this case, shipping costs belong to the BUYER .

 

5.15. If the SELLER cannot deliver the product subject to the contract within the deadline due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation or interruption of transportation, the SELLER is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of his rights to cancel the order, replace the product subject to the contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the BUYER cancels the order, the amount paid will be paid to him within 10 days. For payments made by the BUYER by credit card, the product amount will be returned to the relevant bank within 10 days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER's accounts after its return to the bank is entirely related to the bank transaction process, the SELLER cannot be held responsible for late payments that may be made from the bank to the BUYER . The BUYER understands that it will not be possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected in the BUYER's account by the bank.

 

5.16. SELLER, within the scope of this Agreement; It will keep information and documents regarding each transaction regarding its obligations regarding the right of withdrawal, information, delivery and other matters for three years.

6. Personal Data Protection Law No. 6698

 

Within the scope of Law No. 6698, due to this contract, my personal phone number , Turkish ID number - my bank information - credit card information - identity card information and copy - address . mode I have been informed as to whether I consent to my information being recorded by Panier and transferred to third parties and companies so that the relevant transactions can be carried out; I was clearly informed and asked whether I had express consent.

 

Within the scope of the Law on Protection of Personal Data No. 6698, telephone number, TR ID number, card information, identity card address and other information and copy of address regarding the above - mentioned transactions . mode I give express permission to be recorded by Panier and to transfer the relevant information to third parties and companies for the purpose of carrying out commercial transactions and transactions related to the product for sale. Details of the Protection of Personal Data (Information Text) can be accessed from the link above.

 

  1. Right of Withdrawal

 

7.1. BUYER has the right to withdraw within 14 days from the delivery of the product subject to the contract to himself or to the person/organization at the address indicated. The consumer may also exercise his right of withdrawal within the period from the conclusion of the contract to the delivery of the goods. Within 10 days from the date on which the consumer's notice of withdrawal reaches the SELLER, the product price is returned to the BUYER at once, without any additional costs . The shipping cost of the product returned due to the exercise of the right of withdrawal is covered by the SELLER if it is returned with the cargo company that the SELLER has a contract with. BUYER must return the goods within 10 days from the date of notification regarding the exercise of the right of withdrawal, otherwise the SELLER will not have any liability arising from the exercise of the right of withdrawal. BUYER will be responsible for any damages or financial losses that may occur if the goods are not returned.

 

7.2. BUYER may exercise his right of withdrawal from the contract by rejecting the goods or services within fourteen days from the date of receipt of the goods or the date of signing of the contract, without assuming any legal or criminal liability and without giving any reason. SELLER undertakes to take the necessary actions to exercise the right of withdrawal if the withdrawal notification is made with preliminary information and the procedures agreed upon in the contract. If the right of withdrawal is used properly, the product price will be refunded in the same way as the BUYER's payment method. For example, when a BUYER who has made a transaction with a credit card uses his or her right of withdrawal properly, the product price will be refunded to the BUYER's credit card.

 

7.3. The right of withdrawal is a right granted to the consumer by law, and it is not possible for real and legal persons who are not included in the definition of consumer to benefit from the right of withdrawal based on the Law on Consumer Protection. In order to exercise the right of withdrawal, the SELLER must be notified by fax or e-mail within 14 days and the product must not have been used within the framework of the provisions of Article 6. It is not possible to make a withdrawal notification via phone. The withdrawal form is at the end of the contract.

 

7.4. The right of withdrawal period is the day the contract was established in contracts regarding the performance of services; In contracts regarding the delivery of goods, it starts on the day the consumer or the third party designated by the consumer receives the goods. However, the consumer may also exercise his right of withdrawal within the period from the conclusion of the contract to the delivery of the goods.

 

7.5. In case of withdrawal, the BUYER will make the refund in accordance with the procedure and form specified in this contract, and if the BUYER makes a return by "private courier, motor courier or other" in a way that constitutes an abuse of the right, the expenses will not be covered by the SELLER. In case of such return, all expenses will be borne by the BUYER.

 

  1. Determination of the Period of Right of Withdrawal

 

In determining the duration of the right of withdrawal;

  1. a) For goods that are subject to a single order and delivered separately, the day when the consumer or a 3rd party designated by the consumer receives the last good,
  2. b) In case of goods consisting of more than one piece, the day when the consumer or a third party designated by the consumer receives the last piece,
  3. c) In contracts where regular delivery of goods is made for a certain period of time, the day when the consumer or the third party determined by the consumer receives the first goods is taken as basis.
  4. Contact Information for Notification of Withdrawal

 

Withdrawal notification;

  1. An e-mail can be sent to the seller's e-mail address,
  2. It can be sent by post to the address given above,

The withdrawal declaration must be clear to avoid confusion with any other transaction. The contract number must be written in its content. Since it is not possible to process withdrawal notifications without the contract number specified/written, these declarations will be deemed invalid. The form at the end of this text can also be used for notification of withdrawal.

  1. Transactions and Products for which the Right of Withdrawal cannot be exercised

 

Below, with the exceptions specified in the Consumer Law : BUYER, the product he ordered, also the Mode If Panier requests a change to be made on the product, the BUYER CANNOT EXERCISE THE RIGHT OF WITHDRAWAL regarding the product in question.

 

  1. a)Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider,
  2. b)Contracts regarding goods prepared in line with the wishes or personal needs of the consumer,
  3. c)Contracts for goods whose protective elements such as packaging, tape, seal, package etc. have been opened after delivery, and therefore their return is not suitable for health and hygiene reasons.
  4. D)Contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature,
  5. to)Contracts regarding books, digital content and computer consumables offered in tangible form, if the protective elements such as packaging, tape, seal and package have been opened after the delivery of the goods,
  6. f)Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer,
  7. g)Contracts regarding services whose performance started with the approval of the consumer before the right of withdrawal expires,
  8. h)If any change or deterioration occurs due to not using the product in accordance with its operation, technical specifications and usage instructions within the withdrawal period,
  9. I)Products that are not suitable for return due to their nature,
  10. j)For purchased electronic products; In case of inserting a sim card, establishing a network connection via Wi-Fi , installation, consumables being used, protective tapes being removed, activation and user creation,
  11. k)Legal entities and/or individuals acting for commercial or professional purposes cannot benefit from the right of withdrawal and any rights arising from the right of withdrawal.
  12. l)

The following devices can be returned provided that the product is unused:

  • Electrical Testing Equipment
  • Thermal cameras
  • Mechanical Measurement
  • Multimeters
  • Clamp Meters
  • thermometers
  • Lab And Environmental Measurement devices
  • Electronic Loads
  • EMC- Electromagnetic Compatibility
  • Frequency and Timers​
  • Strength Sources
  • GPIB Interface Solutions
  • wiring Systems
  • Calibration devices
  • Record Devices (Recorders)
  • Source And Measurement Systems
  • Communication Testing Devices
  • Positioning devices
  • logic Analyzers
  • Optical Devices
  • oscilloscopes
  • Power Meters / Sensors
  • Resistance / Capacity / Resistance / Impedance Solutions
  • Signal generators
  • Spectrum Analyzers
  • Vector Network Analyzers
  • Softwares
  • Network Devices
  • Education sets
  • biomedical Devices
  • All Accessories
  •  

PRODUCTS THAT CANNOT BE ACCEPTED FOR RETURN

  • Devices specially produced for the customer
  • Calibration Service by taking prepared devices
  • Special for you produced project boxes
  • Used Products
  • accessories missing the one which... products
  • Damaged product box ( Original of the box disappearing or damage​ by seeing opening )

 

In case the BUYER exercises his right of withdrawal in accordance with Law No. 6502 and the provisions of the contract in hand; The BUYER will return the product purchased to the SELLER in a timely manner and at the SELLER's expense, in accordance with the terms specified in the contract.

  1. Buyer's Default

 

BUYER default; BUYER agrees to pay the SELLER for any loss or damage caused by the delayed performance of the debt. In cases where the BUYER's default is caused by the SELLER's fault, the BUYER will not be obliged to meet any claims for loss or damage.

  1. Objection and Jurisdiction

 

  1. a) Since the necessary preliminary information and negotiations have been made until the order confirmation, the BUYER is deemed to have accepted all the conditions of this contract if the order is approved.

  2. b) Products to be returned within 14 days must be delivered complete and undamaged, along with their box and standard accessories, if any.


In case of a dispute regarding the complaint, the consumer may apply to Consumer Arbitration Committees or Consumer Courts. Monetary limits regarding the duty and authority of consumer arbitration committees to hear disputes;

 

In applications to be made for 2023 , Provincial or District Consumer Arbitration Committees are responsible for disputes with a value below 66,000 TL (sixty-six thousand) Turkish Liras.

 

For disputes above these values, applications are made to consumer courts, not to consumer arbitration committees. The competent authority is the consumer arbitration committee and consumer courts where the BUYER / consumer resides or where the consumer transaction is made. In case of dispute, the consumer may apply to all alternative dispute resolution methods such as arbitration and mediation. It is known that alternative dispute resolution methods are faster, more economical and more effective. Applying for these remedies does not eliminate the right to seek legal remedies.

If the order is placed, the BUYER is deemed to have accepted all the conditions of this contractual text.

 

If the order is placed, the BUYER will be deemed to have fully accepted all the conditions of this contract. --/--/--

Regards,

 

Fields containing order information will be filled in at the time of order.

 

The withdrawal form is at the end of the contract.

 

 

WITHDRAWAL FORM

 

(This form will be filled out and sent only when the right to withdraw from the contract is desired.) The WITHDRAWAL FORM must be filled out and notified to us.

 

- To who:

Title          :

Address :

Email :

 

- With this form, I declare that I exercise my right to withdraw from the contract regarding the sale of the following goods or provision of services.

-Order date or delivery date:

-Goods or services subject to the right of withdrawal:

-The price of the goods or services subject to the right of withdrawal:

-Consumer's name and surname:

-Consumer's address:

-Consumer's signature: (Only if sent on paper )

-History:

 

 

 

II - COMMERCIAL PURCHASE-SALE AND SERVICE AGREEMENT

 

  1. Parties

    1.1. Buyer :

 

Name and surname

( Title) :

Address :

Billing address :

Tax Administration :

Tax number :

Mersis Number :

E-mail address :

KEP if any

E-mail address :

Telephone :

History :

 

1.2. Sales person :

 

Title : 

Address : 

Telephone :

Email : 

Mersis Number :

 

This Agreement (Agreement) on one side, page 6563 . Operating in accordance with the Law on the Regulation of Electronic Commerce, Mode It is concluded between Panier (or Seller) and the “Buyer” using the website https://www.modepanier.com/ .

 

This agreement applies exclusively to Mode It is valid for all real and legal person merchants who visit Panier's website (website) under the domain name https://www.modepanier.com/ and make purchases on the internet through the site and/or transactions deemed to be commercial business.

 

the 'Terms of Use, Membership Agreement' and 'Contact Information' on the website ; It is also valid for the Buyer, unless it is contrary to the transactions subject to this agreement. The Buyer declares and accepts that he is aware that the special provisions arising from consumer legislation (right of withdrawal, preliminary information form, etc.) that are valid for consumers are not valid for him and that he will not assert such issues under any circumstances.

 

2 . The subject of the contract

 

The rights and obligations of the parties in accordance with the provisions of the Turkish Commercial Code (TTK) regarding the sale and delivery of the product/service whose qualities and sales price are specified below, which the BUYER ordered on the internet from the SELLER 's address https://www.modepanier.com/ . determination of obligations.

both the Terms of Use/Membership Agreement of the Website and this Agreement , when the product order or service request is submitted by the BUYER to the SELLER , the BUYER; He declares, accepts and undertakes that he accepts all the conditions and provisions of the Agreement on the website.

  1. Basic Features of the Product Subject to the Contract

Type and type, Quantity, Brand/Model of the products/service are as stated below.

(Products)

BUYER can only pay a maximum of 9.999.999 TL from the Website. In return, you can order products and/or request services. Orders exceeding this amount will be It is not accepted and processed by Panier . For such orders, the BUYER must contact the SELLER directly .

  1. Payment Method:

 

4.1. BUYER's Bank can organize campaigns and apply installments above the selected number of installments, and services such as installment postponement can be offered. Such campaigns are at the discretion of the BUYER's bank and If Panier is informed, information about campaigns is provided on our pages.

 

4.2. For orders to be made by money order, if payment is not made within 2 days, the BUYER's order will be automatically canceled by the Website system. Responsibilities arising in this case belong to the BUYER . After completing the transfer , please send the receipt copy to https://www.modepanier.com/ or to our e-mail address.

 

4.3. On the other hand, since deferred sales are made only with bank credit cards; The buyer can learn the relevant interest rates on our website, and can also confirm the information about the default interest from his bank. In accordance with the provisions of the legislation in force, the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the BUYER.

 

4.4. Any damages arising from the late delivery of the product by the BUYER and the expenses incurred due to the product being kept in the cargo company and/or returning the cargo to the SELLER belong to the BUYER .

 

4.5. BUYER is responsible for paying stamp duty and all other duties, taxes and fees arising from the conclusion and implementation of this contract.

 

  1. Delivery

 

5.1 . For the SELLER to be bound by the Contract upon the BUYER's order and for delivery; This contract must be approved electronically and the sales price must be paid with the payment method preferred by the BUYER . If the product/service fee is not paid for any reason or is canceled in bank records, the SELLER is deemed to be free from the obligation to deliver the product.

 

5.2. Delivery is 4 weeks from payment. In case of delay in delivery, the SELLER will immediately notify the BUYER's e-mail address. If the products cannot be delivered by the SELLER within the relevant period; SELLER returns the payment to the BUYER . Depending on whether the products are imported and whether the SELLER has them in stock; The BUYER cannot claim any damage, loss, loss of profit, indirect or direct damage from the SELLER due to delay or non-delivery .

 

5.3 . The delivery place of the products is the cargo company or the recipient notified by the BUYER .

 

5.4. After the BUYER places the order; He declares and accepts that it is at the discretion of the SELLER whether or not a confirmation is sent to him by the SELLER via an electronic communication tool for confirmation purposes .

 

5.5. With the delivery of the product; BUYER, the product itself and the product's warranty certificate, user manual, etc., if any. should check whether other technical documents are in the cargo. BUYER must notify such issues within 2 days from delivery; Otherwise, the SELLER cannot be held liable to meet the BUYER's demands.

 

  1. Defective Product:

 

BUYER, in accordance with the provisions of the Commercial Code ( Art. 23); If it is obvious that the product is defective upon delivery, the SELLER must be notified within 2 days. If it is not obvious, the BUYER is obliged to inspect the product or have it inspected within 8 days after receiving it, and if it is revealed to be defective as a result of this inspection, the BUYER is obliged to notify the SELLER within this period in order to protect his rights.

The return of the products received by the BUYER is made ON AN OPTIONAL basis only with the approval of the SELLER , taking into account customer satisfaction. The discretionary situation stated here does not give any acquired rights to the BUYER . Products that are accepted for return at discretion are only possible if the return invoice is issued and delivered to the BUYER . Otherwise, the transaction will not be processed.

The return of the products invoiced in the name of the legal entity cannot be completed unless a RETURN INVOICE is issued.

  1. Guarantee

 

7.1. The Products subject to the contract are under the SELLER's warranty against malfunctions that may arise from production errors for 1 month from the delivery date . SELLER may repair the products under warranty free of charge or replace them with defect-free products.

 

7.2. If a defect occurs in a product during the warranty period, the BUYER must immediately notify the SELLER in writing (within 24 hours) . The product whose defect is attempted to be repaired by the BUYER before being sent to the SELLER will not be considered within the scope of warranty.

 

7.3. Malfunctions that may occur due to user errors, accidents or Force Majeure are outside the scope of warranty, and service will be provided for a fee to be determined by the SELLER.

 

  1. Force Majeure

 

None of the parties may be directly or indirectly subject to natural disasters, acts of civil or military authorities, civil unrest, war, strike, fire, etc. It will not be held responsible for the disruption of the service if it cannot fulfill any provision of this contract due to force majeure such as.

  1. Dispute Resolution

 

This contract has been prepared in accordance with the Laws of the Republic of Turkey and Istanbul Commercial Courts and Enforcement Offices are exclusively authorized to resolve disputes that may arise from the implementation of the contract.

BUYER, this Agreement, in any dispute that may arise between the SELLER and the order; It accepts and declares that the SELLER's commercial books and records, electronic information and documents will be used as evidence.

 

If the order is placed, the BUYER will be deemed to have fully accepted all the conditions of this contract. --/--/--

Regards,

 

Fields containing order information will be filled in at the time of order.

 

 

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